Frequently Asked Questions

Everything you need to know about your Sabrina Carpenter official merch order.

How long will it take for my order to ship?

Standard processing time is 3-5 business days. For pre-order items, please refer to the specific release date listed on the product page. Once shipped, you will receive a tracking number via email.

What is your return policy for apparel?

We accept returns and exchanges on unworn, unwashed items within 30 days of delivery. Please note that limited edition drops and signed memorabilia are final sale.

Do you ship internationally?

Yes, we ship to most countries worldwide. International shipping rates and delivery times vary by location and will be calculated at checkout.

How should I care for my Sabrina Carpenter apparel?

To preserve the quality of the prints and fabric, we recommend machine washing cold with like colors and hanging to dry. Avoid ironing directly on the graphic designs.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), as well as digital payment options including PayPal, Apple Pay, and Google Pay.

I received a damaged item, what should I do?

We are sorry for the inconvenience! Please contact our customer support team within 7 days of delivery with your order number and a photo of the damage, and we will arrange a replacement.